Alex and Alexa Reviews

Hello guys I just received my parcel 10 minutes ago
I ordered 3 article from dsquared ,but I received only 2...
I don't know what to do ..

I ordered a pair of shorts for my son and they were too small I returned them tracked the parcel it arrived back to them on may31 it’s now June 14 and no refund back into my account and no reply to my emails do not use this company

I have ordered from Alex and Alexa in the past and always been really happy with customer services. However, I purchased 2 pair of Nike trainers and returned 1 pair (too small). The were return delivered to Alex & Alexa on 27th May and I haven’t had a refund or a response to my enquiry via your website.

First time customer. Very satisfied with the experience (delivery and quality of products). Delivery takes a few days (across Europe), but carrier (UPS) lets you define the type of delivery (home or holding point).

I just wanted to come on and share my experience with this company, I'd never heard of this company, but they popped up in my search when looking for a pair of lelli Kelly's. The ones I'd spotted are £68 everywhere else and they were selling them for £31.50 so I was drawn in. Reviews were mixed but I still went ahead. Ordered 2nd May arrived 6th May, not bad considering they've come from Europe. Boxed nicely in an attractive alex and alexa box, both boots and hairband (minimum £35 order) arrived in pristine condition. The boots are stunning, every little girls dream, sizing a little big, but we'll keep them for christmas and they should fit by then, at that price it would be a shame to send them back. Even with the £7 delivery they were still cheaper than elsewhere by quite a difference. I was able to track my parcels journey all the way to the uk, and then track ups delivery too so that was very reassuring. Honestly I haven't got a single grumble about the company or the products.

My order arrived on time and was well-packaged. Their prices are reasonable and they provide good discounts. I found their customer service to be prompt and friendly.

I bought from here last week in good faith. We were excited to review this bedding for my daughters rooms.

Unfortunately if was never sent to us or received. The company y have been awful with corresponding.

I will never know if they actually sent the item but the company are mistrusting and deceitful.


My bank had ask do open a bank dispute with the company which I can only do when 14 days have passed.

A very nice wooden baby walker, happy with it

Don’t buy from Alexandalexa! 3/5 items came spoilt, incomplete. 1/5 was missing. How ridiculous! When I email them, they can’t even follow up with my email and i’ve to repeat the issue so many times. On top of that, I still have to carry all the bulky items down to the post office for a return.

RECEIVED MY ITEMS , YES “ITEMS” INCOMPLETE!!!! NO BOX, NO DUST BAG? SO DOES THE GOLDEN GOOSE SENT YOU THE ITEMS INCOMPLETE TOO?!!

Have a item missing from my order tried to contact them numerous times no reply no telephone number
And I’m a regular customer
My parcel was also ripped and damaged and I’m out of pocket

Never had problem with this company before. For a long while didn't order from them. Probably they changed the policy of company. Now they just steal the returned items pretending they didn't receive it. I returned some items from 2 orders in the same box. My fold was I just stick one return label on the box with the address and bigest weight, but I put both return forms in the parcel. So the return department didn't find one pair of boots in the box. Is a misterios department. So they find one extra pair of boots and it disappeared. They even didn't try to investigate. If they think they will be reacher with 38 pounds- Good luck. Alexandalexa is not the right way to create a good reputation!!!

I had ordered a Christmas gift for my niece. $130 spent 2 piece snowsuit. It took 3 weeks for item to arrive. And Then had to ship it to a different state where they live. the holidays came and gift was opened, unfortunately the way the pants were cut, they are not useable. A&N refused an exchange or credit since it was past 30 days the order was placed. The product was beautiful and good quality. But with throwing away $130 I will refuse to buy from them again or refer them. Bad customer service. It was not my fault it took them 3 weeks to get me the package. Nice timing guys, you really know how to stuff your pockets.

Very good selection of clothes is available but pricing policy based on shipping destination does not seem right to me.
For example:
Moncler White Long Sleeve Logo T-Shirt is listed for 90 GBP
When shipping country is changed to USA or Turkey the price becomes 150 USD
Based on today's exchange rates: 90 GBP = 120.67 USD
So the price increased by 30$ just because a customer is present in USA. One would expect that the price will be lower since the VAT should be taken off. And no, shipping is not included in the price - it should be paid separately.
As a summary, I do not recommend buying from this store unless you are located in UK.

Absolutely amazing company! I was concerned after reading some of the reviews so i chose the DHL shipping option and it was worth it!
I got my delivery within 48 hours!
I got my daughter some UGG boots and they are exactly what i wanted!
I am definitely a customer for life!
Thank you!